Virtual Training Sessions Planned

Vyaire Medical is working on a program to offer remote training sessions to replace the popular in-person training for the company’s U.S. partners.

The COVID-19 outbreak forced the cancellation of all application, technical and biomedical classroom training sessions at Vyaire Medical’s Training Center in Mettawa, IL. “Our top priority is the safety and wellness of our employees, customers, and partners,” said Katrina Hynes, MHA, RRT, RFPT, clinical education manager, U.S. Technical Services at Vyaire Medical.

“Vyaire is currently developing a training strategy that will enable us to deliver elements of our training remotely,” she added. “This is an evolving situation and we are diligently working to develop alternative training resources for our partners.”

There is no scheduled date for the resumption of classroom training. “We are closely monitoring public health recommendations from the U.S. Centers for Disease Control and Prevention and the World Health Organization to guide our actions and resume in-person training when it is deemed safe for our employees and partners,” Hynes said.

Partners can check www.vyaire.com for more information about training as well as Vyaire Medical’s response to the COVID-19 pandemic.

Below are answers to some frequently asked questions regarding Vyaire Medical’s Training Center cancellations.

Q: Does this impact all Vyaire trainings?
A: Yes, all Vyaire application, technical, and biomedical classroom training sessions will be cancelled until we can safely reopen our training center.

Q: Will this impact Vyaire’s ability to service ventilators for existing clients?

A: No. Our experienced technicians are still available to assist customers with Vyaire’s lifesaving devices. We anticipate an increase in demand for these services and encourage you to contact Vyaire Technical Support immediately if you or a member of your team need technical support for a Vyaire device. To speak with Technical Support or schedule service, please call 800.231.2466 and select option 2, or contact Technical Support via email by visiting www.vyaire.com/contact-us/customer-support.

Q: What should I do if I need immediate assistance with a Vyaire device?

A: Please contact Technical Support by calling 800.231.2466 and selecting option 2, or visiting www.vyaire.com/contact-us/customer-support.

Q: If I am currently registered for a session that has been cancelled, can I reschedule? Will my payment transfer?

A: Anyone currently registered for a course will be contacted as soon as our Training Center reopens. At that time, you may select a new course date that works for you. If you have already paid for the course, that payment will apply directly to the new course.

Q: Can I get a refund for my scheduled training if it is cancelled?

A: We encourage you to reschedule your course when our Training Center reopens. Your previous payment will be honored for this new course. However, if you prefer a refund, please send the request to customersupport@vyaire.com.

Please note that all products, services, or features of products and services may not be available in your local area. Please check with your local Vyaire representative.